If you have invested in a real estate project and are facing delays in building completion or not receiving promised amenities, you have the right to file a complaint with the Maharashtra Real Estate Regulatory Authority (MahaRERA). This guide will walk you through the process in a simple way.

What is MahaRERA?

MahaRERA is a government body in Maharashtra that regulates the real estate sector, ensuring transparency and accountability between developers and homebuyers. If a builder fails to deliver as promised, MahaRERA steps in to protect buyers’ interests.

Steps to File a Complaint

1. Check Eligibility

Before filing a complaint, ensure that:

• The project is registered under MahaRERA.
• The issue is related to project delays, incomplete work, or unmet promises like amenities mentioned in the agreement.

2. Gather Documents

You’ll need these documents to support your complaint:

• Project agreement or sale deed
• Brochures or ads showing promised amenities
• Correspondence with the builder regarding delays or issues
• Payment receipts and proof of investment

3. Register on the MahaRERA Website

Go to MahaRERA Official Website.

• Click on ‘New Registration’ if you haven’t registered yet.
• Enter your details and create an account.

4. Submit the Complaint

• Log in to your MahaRERA account.
• Under the “Complaint” section, select “Online Complaint Form.”
• Fill in your details, the builder’s name, project name, and describe your issue clearly. Mention all unfulfilled promises, such as incomplete construction, lack of amenities, etc.
• Upload the necessary documents to support your claim.

5. Pay the Fee

A nominal fee of ₹5,000 is required to file the complaint. You can pay this online through various payment options.

6. Follow Up

Once your complaint is submitted, MahaRERA will schedule a hearing. Make sure to attend the hearing and provide any further evidence if requested.

7. Outcome

If your complaint is valid, MahaRERA can direct the builder to take the appropriate action including but not limited to completing the project, providing compensation, or refunding your money. You will receive a formal order from MahaRERA regarding the resolution.

Conclusion

Filing a complaint with MahaRERA is a straightforward process that empowers homebuyers to hold builders accountable for delays or unmet promises. By following the steps above, you can take a step toward ensuring your rights are protected and getting the home or amenities you were promised.

Feel free to share this guide with others who may be facing similar issues. Together, we can make the real estate market more transparent and fair.